Why does my Rheem show code 24 after cleaning the remote?

A button may have been held or stuck. Release all buttons and check for a stuck one.

Rheem Tankless Code 24: Remote Buttons or Switch Fault

Code 24 is usually one of the easiest Rheem codes to clear, but its meaning depends on the age of your unit.

This page uses two Rheem sources: the current Rheem and Ruud tankless troubleshooting manual, and Rheem's error code list for earlier tankless models. Codes can differ between generations, so the meaning for each is shown where they differ. Rheem technical support: (800) 432-8373.

What it means by model generation

Rheem generation	Meaning
Current models	Remote control buttons pressed for more than 20 seconds
Earlier models	Malfunction of the operational switch on the control board

Current models

Release all buttons on the remote control.
Operate the unit normally.
If code 24 returns, check the remote for a stuck button and inspect its wiring for loose or damaged connections.
A faulty remote is replaced.

Earlier models

Rheem's remedy is to press the MAX button and then the MIN button on the control board to reset it. If that does not work, the board is replaced. This is technician work, since it means opening the unit.

Before you call

Have the model and serial number from the rating label ready, and note whether your unit is a condensing (high-efficiency) or non-condensing model. Tell the technician the exact code, when it appears and any recent work on the gas, water, venting or electrical supply. That often saves a second visit.

See every code on our Rheem error codes page.

Other Rheem codes

Code	Meaning
00	Continuous combustion for more than one hour
03	Communication failure between units, remote or manifold controller
05	Improper combustion detected by the flame rod (warning)
10	Air supply or exhaust blockage (hard lockout)
11	Ignition failure
12	Flame failure
13	Poor combustion detected by the flame rod (indoor units)
14	Overheat safety tripped
15	Heat exchanger or hot water temperature too high (boiling safety)
16	Outlet water temperature above the set point (over temperature warning)
21	Air intake filter switch fault (earlier models)
24	Remote control buttons held too long, or operational switch fault
29	Condensate not draining (condensing models) or heat exchanger temperature too low
31	Inlet water temperature sensor (thermistor) fault
32	Heat exchanger thermistor fault
33	Outlet (outgoing water) thermistor fault
34	Ambient or combustion air temperature sensor fault
35	Improper thermistor connection
51	Gas valve fault: flame detected after shutdown (current) / gas inlet solenoid valve fault (earlier)
52	Modulating gas valve (PGFR) fault
61	Blower (combustion fan) motor fault
65	Water volume control valve fault
66	Water bypass valve fault
71	Gas inlet solenoid valve fault
72	Flame rod fault: flame sensed before ignition
76	Remote control communication fault
79	Blower (fan) motor current fault
80	Gas cut-off failure: flame detected after the unit turned off
82	Control board program chip fault (current) / gas type data failure (earlier)
90	Vent blockage detected before ignition
92	Neutralizer needs replacing soon (warning, condensing models)
93	Neutralizer must be replaced; unit will not operate (condensing models)
1L	Lime (scale) buildup detected in the heat exchanger
99	Vent blockage detected after shutdown / blocked flue (hard lockout)
P1	Not enough water flow to fire the burner (warning)

Rheem code 24: remote or operational switch